How can we help?
Answers to the questions we hear most. Can't find yours? We're just an email away.
Deleting your account
How do I delete my TripSight account?
In the app or on tripsight.app, go to Account → Delete account and confirm. Your account and the data stored with it are deleted. If you can no longer sign in, email support@tripsight.app from your registered address and we will delete the account for you. Which data we keep and for how long is set out in our Privacy Policy.
Getting started
How does the free tier work?
Free gets you unlimited weather-ranked searches with all ranked destinations on each, full 7-day forecasts, must-see places, and booking links. Forever, no credit card needed.
Do I need to share my credit card to start?
No. Free is genuinely free. You only enter payment details when you choose to upgrade.
Weather & recommendations
How accurate are the weather forecasts?
Forecasts come from Open-Meteo, which aggregates the major global weather models (including ECMWF and GFS). They're reliable up to ~7 days out; for trips further out we fall back to historical climate averages so the ranking still makes sense.
How many destinations do you cover?
Over 600 hand-picked cities across 45+ countries in Europe and North Africa. Adding more over time.
Account & billing
Can I cancel anytime?
Yes. Cancel with us directly: use “Cancel contracts here” in the footer of any page, or go to Account → Cancel subscription on tripsight.app. You get an on-screen confirmation right away and an email afterwards — your Pro features stay active until the end of the billing period.
What's the difference between monthly and yearly?
Identical Pro features either way. Yearly is €24.99 up front for the first year — the equivalent of about €2.08/month, roughly 30% off the monthly rate. After that first year it automatically continues at €2.99/month until you cancel.
Can I switch between monthly and yearly later?
Yearly → monthly needs no action: after the prepaid year, your plan automatically continues at €2.99/month. There is no direct plan switch, so to go from monthly to yearly, cancel your monthly plan via “Cancel contracts here” in the footer or Account → Cancel subscription (Pro stays active until the end of the period you've already paid for) and subscribe to yearly once it ends. Or contact us and we'll sort it out.
What happens to my saved trips if I cancel Pro?
They stay safe and viewable. On the free plan you can keep up to 3 saved trips and add new ones within that limit — weekly weather alerts are Pro-only, so those pause until you re-subscribe.
How do I update my payment method or find my invoices?
Go to Account → Manage subscription to open the Stripe billing portal: that is where you update your payment method and download your invoices. To cancel, use “Cancel contracts here” in the footer or Account → Cancel subscription — that way the confirmation comes straight from us.
Privacy & your data
Is my data private?
Yes — we only store the preferences you set (passport, dates, budget) so we can rank trips for you. We never sell your data.
Still need help?
Send us a message and we'll get back to you within 1–2 business days.
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